User Privacy Policy
This Privacy Policy explains how LuckyHaul collects, uses and protects the personal information of players in Canada. We value your privacy and aim to be clear about the types of data we collect, why we collect it and how you can manage your information. This page applies to account holders and visitors who use our website and related services.
Types of data we collect
We collect several categories of information to operate our online casino and provide account services.
Personal data
This includes name, date of birth, postal address, email, phone number and government ID documents submitted for KYC and age verification. We also collect payment and billing details when you deposit or withdraw funds, including card details or cryptocurrency wallet information as required to process transactions.
Technical data
We automatically gather data about your device and connection, such as IP address, browser type, device identifiers, operating system, pages visited, and session timestamps. We use cookies and similar technologies to personalise your experience and maintain security.
Transactional and activity data
This covers account activity, deposit and withdrawal history, bet and game play records, bonus and loyalty interactions, support requests and any communications between you and our team. We retain records necessary for account management, fraud prevention and regulatory compliance.
How we use information
Your information is used to create and maintain your account, process payments, verify identity, prevent fraud, provide customer support and comply with legal obligations. We also use aggregated and anonymised activity data to improve site performance and game offerings.
Data protection practices
We protect personal information using administrative, technical and physical safeguards. This includes access controls, secure servers and industry-standard encryption such as TLS for data in transit. Staff access to personal data is limited to those who need it to perform their duties. We regularly review our security measures to help protect information from unauthorised access, alteration or disclosure.
Cookies and tracking technologies
We use cookies, local storage and web beacons for essential site functions, preferences, analytics and advertising. You can manage cookie settings through your browser or via our cookie banner where available. Third-party services used for analytics or advertising may set their own cookies; please consult their privacy notices for details.
User rights
If you are a Canadian user, you have rights to access, correct and delete your personal information, subject to legal and operational limitations. You may also object to certain processing or request portability of data where applicable. To exercise these rights, sign in to your account and use the available settings, or contact our support team.
Access, correction and deletion
You can update profile and contact details directly from your account dashboard. For corrections, deletion requests or questions about data handling, contact [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on requests.
Information sharing and third parties
We share personal data with service providers who help us deliver services, including payment processors, KYC and identity verification providers, fraud prevention services, game and platform providers, analytics vendors and customer support partners. We may disclose information to comply with legal obligations or in connection with corporate transactions such as a merger or sale of assets, subject to confidentiality protections.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on this page and, where appropriate, notified to registered users by email. Continued use of our services after changes constitutes acceptance of the revised policy.