Responsible Gambling Policy

At LuckyHaul we are committed to safer gambling and to helping players keep play controlled and enjoyable. We recognise that gambling should be a form of entertainment, not a source of harm, so we provide clear tools and support to help Canadian players manage their activity, set sensible limits, and get help if play becomes a problem.

Player protection principles

We put player safety first by offering transparent account controls, clear information about risks, and prompt access to support. We treat all requests for limits, account pauses, or self-exclusion seriously and without judgement. Our aim is to make it easy for you to control how much and how often you play.

Activity-control tools

You can manage your play directly from your account. These tools are available to all verified players and are designed to be simple and immediate to apply.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be reduced instantly and increased only after a cooling-off period, which helps prevent impulsive changes.

Loss limits

Loss limits allow you to cap the total amount you can lose over a chosen period. This option helps you stick to a budget and avoid chasing losses.

Time limits and session reminders

Use session reminders and time limits to manage how long you play. You can set automatic session time alerts or impose daily play time caps to ensure breaks between sessions.

Account breaks and self-exclusion

If you need a longer break, you can request a temporary account suspension or full self-exclusion. Temporary breaks are available for short cooling-off periods. Self-exclusion blocks access to the account for the selected period and prevents new registrations from the same user where technically possible. To arrange either option, contact our support team via live chat or email [email protected].

Recognizing signs of problematic behaviour

Watch for warning signs such as spending more than planned, missing work or social commitments, borrowing money to play, or feeling unable to stop. If you or someone you care about shows these signs, consider using limits, taking an account break, or seeking professional help.

Tips for maintaining control

Keep play responsible with these practical tips: set strict deposit and session limits, avoid gambling when stressed or under the influence, treat gambling as entertainment only, and keep a personal budget that excludes gambling funds. Regularly review your activity and adjust limits as needed.

Professional help and support organisations

If you need outside support, consider contacting Gamblers Anonymous or local provincial resources for confidential advice and treatment options in Canada. For immediate assistance or to request account controls, contact our support team via live chat or email [email protected]. We will assist you with limit changes, account pauses, or self-exclusion requests promptly and respectfully.